Solving playback issues

[Jbette]

I’ll be watching a show on any streaming service, and all of a sudden the audio will stop playing from the tv speakers. When I go to adjust the volume I can then see that the Aeolus has connected to headphones. However I don’t know why it would do this, nor do I know what headphones it’s connecting to. I have only one pair of Bluetooth headphones, and I’ve confirmed it’s not those it’s connecting to. I tried shutting off the Bluetooth on the Roku, but I can’t because it’s a voice remote. Restarting the system does not work. Resetting the system does work but only temporarily. Any ideas?

[renojim]

Try taking the batteries out of the remote when it happens and see if it goes away.  The headphone jack in the remote could be dirty/faulty.

[Jbette]

The remote doesn’t have a headphone jack. This seems to be happening wirelessly. But I will try changing the batteries. Thanks!

[renojim]

Hmm... I thought all Voice Remotes had a headphone jack.

[makaiguy]

Forgive me.  Aeolus?  What's that?

[Jbette]

I have one that has a headphone jack and one that does not. The Roku in question is connected to the one that does not.