Solving playback issues

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Suzi2
Newbie

Roku power not staying on.

It worked last night. I hit the home key and my tv says no connection. I unplug and reset it blinks a few times then goes dark. I hit the home key to try and get to settings and that doesnt come up. Why is it not working today?  Ty

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2 REPLIES 2
CelticsFan
Roku Guru

Re: Roku power not staying on.

Is this a Roku TV or a Roku player? If it is a Roku TV who is the manufacturer? 

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku power not staying on.

Hi @Suzi2,

Thanks for posting in the Roku Community!

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

To help troubleshoot the issue further, follow this link: What to do if your Roku® streaming player will not power on | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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