Solving playback issues

[Allsams]

I have 2 Roku Express  3941 RW that over a period of 2-3 weeks end up overheating and then freezing up all together.  Unpug the units and cool down for a bit and then start a new cycle.  This has been happening since new for about 4 months.

Only watch the TV for a couple hours a day.

Any fixes for the overheating or maybe a Warranty issue?

Allsams

[RokuKarla]

Hello @@Allsams

Thanks for reaching out here in the Community!

Roku devices tend to go warm since it's always plugged in. We would recommend taking a look at our Support page for more information regarding this issue: What to do if the red light is on or you see a “Your device is overheating” message

If this problem is not resolved, please let us know, along with any additional information you may have that would be useful for our team to investigate. Please include the serial number of your Roku device so that we can assist you further.

Regards,
Karla

[Allsams]

Thank you for getting back to me.  I looked at all the suggestions and nothing is applicable to me.

As earlier indicated, the unit heats up and then freezes and must be unplugged from the wall and cooled down before it works again.

The most defective unit SN SOAH425EHA71.  The other unit functions for around 2 months before it needs to be unplugged and cooled down.

Once I get a correction for this unit will work on my other unit the same way.

Allsams

[RokuMary-F]

Hi @Allsams,

Thanks for following up regarding your overheating issue with your Roku device,

We're sorry if you are having this issue. Not to worry, We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

We will forward your concern to the appropriate team and we appreciate your patience in the meantime. Don't hesitate to let us know if you have any questions or additional feedback.


Best regards,
Mary