Solving playback issues

[qp2]

Just a thought.... Roku never said that my old device is at fault, it was implied, so I wonder if they are encouraging me to get the latest device so they don't have to troubleshoot an old one, perhaps the problem cannot be fixed on the old one.

[atc98092]

See my earlier post about the Auto-adjust display refresh rate.

[qp2]

The auto display rate has always been set to OFF.

[atc98092]

Bummer, it was worth a shot.

[pkaboo1234]

I made sure the "one touch play" in settings is off but my TV still turns off on it's own after about 20 minutes or so. I just installed the Roku Ultra yesterday. I previously had a fire stick and when that stopped working I replaced it with Roku Ultra. I have been using Roku's for years and I never had this issued before. It's very frustrating. Does anyone have an idea how to fix this? 

[pkaboo1234]

Duh. I went into settings and system and the power saving feature had the TV programmed to shut off after 20 minutes of no interaction. I unchecked the box. 🙄

[qp2]

Got my updated Ultra today, 4802X, and, ta da, no screen going on and off. When I wrote to support asking for help with my old Ultra they offered me a 30%-off coupon for a new Ultra.

[AW5]

I have recently purchased 3 Roku Expresses and 1 Roku Ultra for TV’s around the house.  We have all Samsung TV’s.  On the newest Samsung TV, approximately 3 years old, I have tried both the Roku Ultra and Express.  Once I power them off using the Roku remote, both the Roku and TV power back on after ~45 sec to 1 minute.  This does not seem to be the case with the older Samsung’s.  I spent an hour messaging with Roku tech support (Ticket #9761698) and tried several things until I think they gave up on me and didn’t reply.  I tried shutting off Samsung Anytime, but then my remotes, including my Samsung remote would not work.  I do not want my TV to randomly turn on after I shut it off.  Please let me know what steps to take next.

Thank you,

Arnie

[renojim]

@AW5, my relatively new Samsung TV is by far the worst TV I've ever owned.  Have you tried contacting Samsung?  I don't have the problem of it coming on for no reason, but I've had numerous other problems.  "Smart" my sweet patuti.  Your TV should support a good old-fashioned IR remote if it came with the small Hershey bar sized RF remote like mine.  People have also used a "CEC Less" adapter that blocks the CEC signal from connected devices for problems like this, but it's not clear if CEC is the problem.  I assume support already had you disable "1-touch play".

[qp2]

The good news: with my new Ultra the screen no longer goes off and on. Yipee! The bad news, now the TV cannot see the Roku signal, I will put this problem into a new post.