Solving playback issues

[kearbear5]

I attempted to watch American Born Chinese on the Roku channel but there's no audio for episode 1. I can see the video but it's silent. I tried episode 2 and I can hear the sound. Does anyone have any suggestions?

Roku Information:

Roku Premiere 4620X

Software version:12.0.0

Thanks.

[RokuTakashi · Accepted solution]

Hi @kearbear5,

Greetings, and welcome to the Roku Community!

We understand that a specific episode you stream doesn't have audio, and thanks for letting us know about this so we can have a workaround regarding this issue. We recommend performing the steps below to resolve the issue.

1. Remove The Roku Channel by highlighting it and pressing the star (*) button.
2. Restart the Roku device from Settings > System > System Restart.
3. Install the channel again.

After performing these troubleshooting steps, kindly check and see if you notice any difference.

Please keep us posted on what you find out.

All the best,
Kash