Solving playback issues

[AMThreat75]

This morning my Roku 4802X Ultra, which has worked flawlessly for almost a year, started exhibiting the HDCP 2.2 Error 020 for ALL content including unprotected content. I have followed all the steps provided, all steps I could find in forum, checked for updates on both the Roku and TV, and have done multiple restarts. This issue is only on my Ultra and not my Premier or Stick devices. Details are the following:

Model:  4802X Roku Ultra

SN:  X01000005R9JW

SW Version:  13.1.14 Build 1510-C2

TV: Sony Bravia XR-65X93CL 4K VH22

HDMI Cable:   HDMI 2.1 48Gbps High-Speed, 8K@60Hz, 4K@120Hz

Tracker ID:  JW-355-119

Channels:  All channels. All content

[AMThreat75 · Accepted solution]

Update the following day. Everything is working with no changes from the configuration described above. My guess is something was updated on the Roku yesterday / overnight that fixed the issue. I'll try to see in the system info screens if I can see a difference.

[RokuEmmanuel-D · Accepted solution]

Hi, @AMThreat75.

Welcome to the Roku Community!

Thanks for the update. We're glad that everything has been sorted out for you now. 

Please don't hesitate to reach out if you need more assistance. We are always here to help you in any way we can. 

Also, if you have other concerns, you can reply here or create a new thread to increase the visibility of other Roku Community users.

All the best,
Emman