Solving playback issues

[shawnb]

Hello -

Another HDCP error 020 issue...  Yes, I've done the cable disconnects & power recycles, I'm still seeing the error.

This error just showed up over the last couple of days.  Everything was working properly earlier.  In fact I watched the NFC championship earlier.

The Roku 4670x is connected to a Denon AVR-X2800H, with a monitor out to an LG OLED C3 TV. 

The LG supports HDCP 2.2.  The Denon supports HDCP 2.3.

I am wondering if there is an issue between the 4670x and HDCP 2.3???

Thanks for any assistance,

Shawn

[shawnb]

An update: I think I know what is going on, and I don't think the issue is with HDCP 2.3...

I had programmed YouTube TV to be the programmable button 1.  I have been powering the system on directly into YouTube TV by just pressing button 1.  That's when I get the HDCP error 020.

If I just power it on & go to the home screen, no error message. 

4K & HDR operate properly everywhere (Netflix, AppleTV, Fox Sports) with no issues - except YTTV.  I am not getting HDR in YTTV. 

So...  I think the problem lies in the YTTV app.  Booting the 4670 directly to YTTV via the programmable key results in the issue.

Browsing around elsewhere, it looks like YTTV HDR support is mixed; some folks, like me, have issues.

So for now the fix is just to boot into the home screen & navigate from there.

[shawnb]

Note that I get the same HDCP error 020 if I power the unit off while in YTTV, and power it back on.  It apparently tries to wake up exactly where it left off.

So there are two ways to get an erroneous HDCP error 020, by programmable button & by power off/on.  In both instances, it is trying to launch directly into YTTV.

The only way to boot clean is to power on by hitting the HOME button, to guarantee it wakes up over at HOME, outside of YTTV.

Note that this error is 100% erroneous.  All the gear & cables properly support HDCP. 

Something about the YTTV app is confusing it.

[24Faith]

My new LG 3 had that Roku error also. I reset something a few times and the error is gone for now.  I get fluctuating sound using Roku Ultra 2019 model.

iheart radio Roku app goes from soft to blasting.  LG does not have IHeart radio in its App Store.  Do you think a new Roku ultra would fix these issues? Maybe 2019 can’t keep up with the C3?

[shawnb]

My thinking is that it's a bug.

The error is clearly not correct. 

I don't think it's my amp or tv since the issue appears to be isolated to powering up directly into YTTV.

I logged a bug, & provided more info here:

https://community.roku.com/t5/Channels-viewing/Erroneous-HDCP-Errors-Issue-ID-04-049-992/m-p/944080#...

[shawnb · Accepted solution]

FYI, I replaced the 4670 with the newer 4802r and the error went away.

So, yes, this is in fact a problem with the 4670x.

[RockK]

I do not like this. I need a step by step solution 

[RokuJharra-Q]

Hi Community users,

Thanks for posting here in the Roku community!

We see that you're experiencing the "HDCP Error Detected" issue on your Roku player, and we're here to help you resolve it.

If you encounter the "HDCP Error Detected" message or a purple screen while attempting to stream 4K UHD or HDR content on your Roku player, please review the instructions and requirements for:

• Setting up your player for 4K UHD
• Setting up your player for HDR

If you see either error screen when attempting to watch any content on your Roku player, perform the following set of steps to help resolve the issue. To troubleshoot issues with your Roku player and TV, AVR, or soundbar, follow these steps:

1. Unplug both ends of the HDMI cable from your Roku player and TV, AVR, or soundbar.
2. Power off your TV, AVR, or soundbar, and unplug their power cords.
3. Remove the power cord from your Roku player.
4. Reconnect both ends of the HDMI cable, ensuring that each connector is firmly and securely attached.
5. Reconnect the power cords to your TV, AVR, soundbar, and Roku player, and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
6. Try viewing the content again.

Hope you'll find this info useful. Let us know in case you still have any questions.

Best regards,
Jharra

[dyoung46]

I Had an older premier +(2016) and had no errors with my new Samsung 4K TV.  Upgraded to the Ultra and Bang!!  Throwing error 020 constantly. Wall mounted TV's are not easily unplugged  and replugged.  Got tired of Roku denying that there is a bug in their software - so went back to my old premier+ which streams at 4K and no error msg.   With all the complaints concerning roku's software, you'd think they would dig in and solve this issue.  I almost went with Apple TV but now that I've got my old roku working well, I'm hesitant to change a smooth operating device.  D

[RokuJharra-Q]

Thank you for the added information,

We would like to take a closer look at the issue. Could you please attempt the provided steps and check if it has any effect?

1. Use Premium High-Speed HDMI Cables. Be sure to use Premium High-Speed HDMI Cables for each link in the chain. Using a subpar cable for even one link may cause an HDCP 2.2 failure.
2. Your TV must have an HDMI input that supports HDCP 2.2. Verify that your TV has at least one HDMI input that supports HDCP 2.2. Not all 4K TVs, including early models and some lesser-known brands, support HDCP 2.2.
3. Your AVR must have an HDMI input that supports HDCP 2.2. If you are connecting your Roku player through an AVR, the AVR must also support HDCP 2.2. In fact, every device in the chain between the Roku player and the TV must also support HDCP 2.2. Check the documentation for your AVR to make sure that HDCP 2.2 is supported on the HDMI input you are using.
   
   If you have a 4K-compatible TV or an HDR-compatible TV but your AVR does not support HDCP 2.2, you can still get 4K or HDR video and use your AVR. You just need two connections. Connect your Roku player directly to an HDCP 2.2 input on your TV, and use either ARC (Audio Return Channel) or S/PDIF (if available) to route the audio from the TV back to the AVR.

Hope you'll find this info useful. Let us know in case you still have any questions.

Thanks,
Jharra