Solving playback issues

[Stanley-1985]

Hey 

the issue we are having is the app loads fine but when selecting anything it say “ An error has occurred. Please try again later. Error-mediaplayer16

we have tried removing app and reloading.

we have checked for software updates 

grabbed our other Roku device and it plays fine on it 

[RokuTakashi]

Hi, @Stanley-1985 

Thanks for posting, and welcome to the Roku Community.

We understand your concern regarding the error code that appears when trying to access the CBC Gem app on your Roku 3, and we're here to assist. Since you have performed the troubleshooting step with the app, we recommend updating your Roku device to the latest software.

Follow the instructions below to manually check for software and app updates.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

• The System update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot. For more information, you can visit this support article on How to update the software on your Roku streaming device

We hope this works, and let us know if you have further concerns or inquries.

Best wishes,
Kash

[Kvtelynn]

Having same issue. Rokus suggestion did not work