Solving playback issues

[msacks]

When is this going to be fixed. I have tried new hdmi cables, rebooted and updated roku software, all replies from multiple threads where this has been reported as a problem. This is the 3rd device owned where the sound cuts out every couple minutes for a few seconds. This happens in every streaming app hosted within the roku platform. No one at Ruku seems to take this issue seriously, passing it off as an old  cable or an out of date software issue. Each of these roku express devices have been purchased within the last two years 2022 to 2024. Please provide a REAL solution. Thanks

[RokuTakashi]

Hi, @msacks 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we understand the issue you've experienced. We'd like to know more about this issue so we investigate it further. Would you be so kind as to provide the details below:

• What specific Roku device you are having issues with?
• When did you first encounter the issue? What Roku OS version are you currently running?
• Does the issue occur with a specific channel or throughout the Roku platform?
• Troubleshooting steps you have attempted?

With more details regarding the issue, we'll be able to review this issue and investigate it further.

Best wishes,
Kash

[michele123w]

Hello,

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@msacks Kynectwrote:

When is this going to be fixed. I have tried new hdmi cables, rebooted and updated roku software, all replies from multiple threads where this has been reported as a problem. This is the 3rd device owned where the sound cuts out every couple minutes for a few seconds. This happens in every streaming app hosted within the roku platform. No one at Ruku seems to take this issue seriously, passing it off as an old  cable or an out of date software issue. Each of these roku express devices have been purchased within the last two years 2022 to 2024. Please provide a REAL solution. Thanks

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Persistent Audio Dropouts on Roku Ultra: A Frustrating Issue

It's clear that this is a recurring problem affecting multiple Roku Ultra devices. The fact that you've tried standard troubleshooting steps (new cables, updates, resets) without success is frustrating.

Potential Next Steps:

1. Contact Roku Support Directly: While you've encountered dismissive responses, it's worth escalating the issue and requesting a detailed troubleshooting guide or technician assistance.
2. Join Online Forums: Engage with other Roku users facing similar problems to share experiences and potential solutions.
3. Consider Alternative Streaming Devices: If the issue persists, exploring other streaming platforms might be necessary.

It's essential to document your interactions with Roku support and any troubleshooting steps taken. This information can be helpful if you decide to pursue further action.