Solving playback issues

[Dmcbet24]

HDCP Error detected. I have a Roku 2 box and am not picture but have sound. I have gone through all the steps to disconnect and reconnect my cables and power and have switched cords a well a the output/input on my TV and I still am not getting a picture. When this occurred in the past, these steps have worked, so I’m not sure why suddenly I’m not getting a picture. Thoughts?

[RokuEmmanuel-D · Accepted solution]

Hi, @Dmcbet24.

Thanks for posting here in the Roku Community!

We understand that you're experiencing an HDCP error while streaming on your Roku 2. We'd be more than willing to assist. 

We would like to inform you that the Roku 2 is classified as a legacy device and, as such, is no longer supported for updates to the latest software version. This lack of updates could potentially be a factor in the issues you are experiencing. We will send you a private message shortly to explore further options and discuss the next steps. Thank you for your understanding, and we look forward to assisting you.

We are looking forward to seeing you there. 

All the best,
Emman