Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Re: Two Roku units went bad tonight

It’s pointless I really think they should be removed from all shelves. They are defective and only last a couple of months before they start to not stream. I have tried every troubleshooting procedure nothing works. It’s best to just switch to a fire stick figured this out the hard way. I also tried to reach out to the company just for them to advise that they don’t deal with the Roku device boxes. Kind of telling me I’m on my own. Now the TVs I love but boxes are trash

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Retired Moderator

Re: Two Roku units went bad tonight

Hello @Cristinaj

Greeting from Roku Community. 

We apologize to hear about your experience. We'd like to learn more about the issue occurring on your Roku device. Can you provide with us the following:

  • What happens when you tried to access a channel?
  • Do you receive an error code or message?
  • Does the issue only occur on a specific channel or all channels on your Roku device?
  • What troubleshooting steps have you taken so far to try to resolve the issue?
  • What Roku model device do you have?

With more information, we will be able to best assist you. Keep us posted. 


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