Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DianeOhio
Newbie

Re: Spectrum app not working RLP - 999

I got the same error and finally got it working! I unplugged the Roku Stick from the back of the television and unplugged the router. When I came back in the room and turned the TV on, it was working. Finally, after troubleshooting for about an hour..

0 Kudos
2 REPLIES 2
daveobieone
Reel Rookie

Re: Spectrum app not working RLP - 999

Seems incredible to me that Spectrum customers can't watch any Spectrum channels via Roku unless they periodically unplug for 30 seconds, and then re-plug in their Spectrum modem.  But that's exactly what we have to do to watch channels the service that WE PAY FOR!!!

0 Kudos
RokuAnjelie
Community Moderator
Community Moderator

Re: Spectrum app not working RLP - 999

Hi @daveobieone,

A warm welcome here in the Roku community!

We understand that you're seeing behavior on the Spectrum channel. We'd like to know more about this.

Could you tell us more about this? Are you seeing an error message?

Once we have a clearer grasp on the situation, we'll be able to recommend the appropriate next step.
Thanks,
Anjelie

Anjelie A.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.