Solving playback issues

[paultwite]

I just started having the same(?) issue whenever the Roku box is on. TV works fine via Direct TV satellite. I only use Roku for viewing Netflix and when I do the screen will go black for 2-3 seconds then come back for 2-3 seconds, continuously. Audio is fine. Have tried a hard reset on the box via pin hole and no change.

[RokuMary-F]

Hi @paultwite,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku device and all of the troubleshooting you've done. 

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

1. What Roku model device are you using?
2. Does the issue only occur on Netflix or all channels on your Roku device?
3. Is there a light showing on your device?
4. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
5. Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[paultwite]

Roku device Model 3930X  SN S0132080KJGW

Occurs on all channels and on Roku home page

Light is on

Power via USB port on TV

Switched to HDMI DV1 port and it is working fine now.

Thank you for your help

[RokuMary-F]

Hi there, @paultwite.

Thanks for the update.

We're glad to know it's working now. Please let us know if there are other related issues that we can further take a look at.

Thanks for using our services. Happy Streaming!


Best regards,
Mary