Solving playback issues

[BitwiseCGU]

I am having this exact problem.  What is the solution?  

I'm guessing it is to turn off Dolby Vision, but it does not say that exactly.

Any help would be appreciated.

[RokuTakashi]

Hi @BitwiseCGU,

Welcome to your first post here in the Roku Community!

Thanks for reaching out to us here for assistance today. Assuredly, we'll help you. Would you be so kind as to provide more specific information regarding the issue you've experienced? When did you first notice this issue occur? In addition, providing an image would be much of help.

We look forward to hearing back from you.

All the best,
Kash