Solving playback issues

[jeffyfarley]

I fixed this by doing a factory reset and then I created a NEW ACCOUNT using a DIFFERENT EMAIL This suggests to me that my account along with others who have had this problem must have become corrupted on the Roku servers. I find it hard to believe that your support team and tech team have never heard of this but it was never suggested to me by Roku.

[jeffyfarley]

I fixed it by doing a factory reset and then creating a NEW ACCOUNT with a DIFFERENT EMAIL. This suggests to me that some user accounts are being corrupted on the Roku servers. Could you pass this along to the tech team who have apparntly been unaware of this problem for the past couple of years?

[RokuEuniceL]

Hi @jeffyfarley,

Thank you for sharing your insights here in the Roku Community!

We appreciate you providing your suggestions, and we value your feedback. We always aim to provide our customers with the best streaming experience and convenience when using our services. We'll share this with the appropriate Roku team. 

If there's anything else that we can do to assist, please let us know.

All the best,
Eunice