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Dhebij
Newbie

Re: Bentkey: unknown error happened?

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I’ve had the same issue for several days.  Daily Wire says the Bentkey error is at ROKU.

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RokuCarly
Community Moderator
Community Moderator

Re: Bentkey: unknown error happened?

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A warm welcome here in the Roku Community, @Dhebij!

It is highly appreciated that you've brought this to our attention and we sincerely apologize for any inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.

Before we proceed, is this the only channel affected by this? If so, we'd like to offer some troubleshooting steps to help you access the channel again. With this being said, kindly follow the steps provided below:

  1. Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Please make sure that these steps have been done precisely to work. After doing so, kindly highlight the channel tile of the Daily Wire Plus channel and press the star (*) button on your remote to update it. 

We'll be looking forward to your update and see how it goes. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator

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RokuCarly
Community Moderator
Community Moderator

Re: Bentkey: unknown error happened?

Jump to solution

A warm welcome here in the Roku Community, @Dhebij!

It is highly appreciated that you've brought this to our attention and we sincerely apologize for any inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.

Before we proceed, is this the only channel affected by this? If so, we'd like to offer some troubleshooting steps to help you access the channel again. With this being said, kindly follow the steps provided below:

  1. Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Please make sure that these steps have been done precisely to work. After doing so, kindly highlight the channel tile of the Daily Wire Plus channel and press the star (*) button on your remote to update it. 

We'll be looking forward to your update and see how it goes. Hope this helps!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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