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Ckkb3333
Reel Rookie

Randomly closes apps after restarting and redownloading apps

My Roku tv constantly quits when I’m in the middle of watching a show and kicks me back to the home screen. Sometimes up to 30 times during my show.

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2 REPLIES 2
RokuTakashi
Community Moderator
Community Moderator

Re: Randomnly closes apps after restarting and redownloading apps

Hi @Ckkb3333,

Thank you for posting and welcome to the Roku Community!

We're sorry to hear about the issue you have encountered, and we certainly want to help you regarding this. We recommend performing the steps below to resolve the issue.

  1. Remove the channel from the Roku device.
  2. Restart the Roku device from Settings > System > System Restart.
  3. Add the channel back.

Keep us posted, and let us know about what you find out.
All the best,
Kash

Takashi O.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Randomnly closes apps after restarting and redownloading apps

Have you tried a restart of your Roku TV?

If you have "Fast start" enabled on your set, turning it off and back on does not give a full restart, it just puts the set into and out of a low power standby state.

For a full restart:

  • You can restart via Roku menu path Settings > System > Power > System restart.
    (Note that on some Roku streamer models this is Settings > System > System restart)

  • You can also restart by disconnecting the set's power plug for a few seconds then plugging it back in.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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