Solving playback issues

[chemteach]

This problem has been happening to me as well on different Roku plug and play devices. It's been ongoing for over a year now. It is definitely the Roku devices and not the TVs. Restart does not fix the problem. It's a really awful high pitched scratching, static noise over streaming audio on all apps.

[RokuTakashi]

Hi, @chemteach 

Thanks for posting in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku device that has random high-pitched noise and sudden sound loss, and we'd like to gather more details regarding this matter for us to assist in resolving this issue. Kindly provide the following details below:

• What specific Roku device you are having issues with?
• Is this happening to a specific channel, or does this happen in general?
• What troubleshooting steps have you taken so far in an attempt to resolve the issue?

We hope to hear back from you along with the requested details.

Best wishes,
Kash