Solving playback issues

[Jrhoefer]

I also have the problem of randomly jumping to Hulu. I have noticed it usually happens when I've been holding the remote in my hand for a long time. I've checked and when it jumps my hand and fingers were not on the Hulu button.

Could heat be the problem as the remote warms from my hand?

[RokuJohnB]

Hi @Jrhoefer,

A warm welcome here in the Roku Community!

We will be more than happy to assist you further with this issue that you're experiencing. Please try to restart your Roku device by going to settings, system, power, and system restart. (If you do not see a Power submenu, skip to the next step.)

If the problem still continues, please keep us posted.

All the best,
John