Solving playback issues

[bsdev22]

In Roku express device(3930x) I am getting preroll fails with max skew error msg with an error code -5, I don't have any idea why I am getting this error, and this error I am getting after the successful playback of video for sometime.

[RokuDanny-R]

Greetings @bsdev22 

Thanks for posting regarding the issue you are experiencing.

Can you please provide more detailed information about the issue you are seeing? Does this issue happen on a specific channel? What are the steps to reproduce the issue? Would be able to provide a video of the issue you are experiencing so we can better understand the behavior?

Please keep us posted and we will be more than happy to continue assisting you.

Thanks,
Danny