Solving playback issues

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Barrick3
Reel Rookie

Pluto channel keeps pausing

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I'm unable to watch a movie horror channel or terror because it keeps popping up return to channel or it's on pause in the movie will come in for about 1 minute and then go back out to will be right back. What is wrong with Roku or Pluto. I want to watch a movie but I can't without those interruptions or it goes back to the homepage. Someone help me please!

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Pluto channel keeps pausing

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Hi @Barrick3 

We are happy to have you here in the Roku Community!

We understand that you're having issues with the Pluto channel. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance as this issue may be known on their end.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

Kindly keep us informed on what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Pluto channel keeps pausing

Jump to solution

Hi @Barrick3 

We are happy to have you here in the Roku Community!

We understand that you're having issues with the Pluto channel. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance as this issue may be known on their end.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

Kindly keep us informed on what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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