Solving playback issues

[Bluedogs]

It’s not solved. Don’t mislead customers.

today 9/12/24, Pluto still doesn’t work.

[SmokingJoe]

Still no answers from Roku staff! 

[dmbarron1128]

My Pluto channel won’t work either

[dmbarron1128]

Mine stopped working last night also 

[dmbarron1128]

Mine quit working yesterday as well 

[Bluedogs]

Contacted Roku support. They said to contact Pluto.

[SmokingJoe]

I have had it. I found a service that has the shows I like for free.

[MikeK3]

I will give you the model number and software version, but I will not give up the serial number and device ID in a public forum.  If Roku requires this level of sensitive information, they should provide a secure communication method. Why would Roku require a serial number and device ID?  Are you going to ask for my SSID, IP address and MAC address next?  Come on Roku. 

Roku 3820X with software version 13.1.4 build 1510-CU (I have three of these)

Roku 4800X with software version 13.1.4 build 1510-C2 (I have one of these)

[RokuReynan-L]

Hi, Community users.

Greetings from the Roku Community!

We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update once we have additional information available. Thank you for your continued patience.

In the meantime, please provide us with the additional details we need to assist you better. Specifically, we would appreciate if you could share any relevant information or updates regarding the issue you’re experiencing. This will help us in our investigation and expedite the resolution process.

Please don’t hesitate to let us know if you have any further feedback or additional information.

Thank you!

We'll wait for your response.

Regards,
Reynan

[plogerfo]

I just activated a Select Series TV. Pluto does not load.

I uninstalled Pluto, did a System Restart, and reinstalled Pluto.

It still crashed before fully loading, and then returns to home page.