Solving playback issues

[MSNAuburn]

I actually dug out my old physical Roku box and attached it to my newest Roku TV, and Pluto worked fine. A couple of minutes later, Pluto upgraded to the current release 5.3.7 build 7, and it still worked. My physical Roku box is on version 13.1.4 build 1510-04. Both of my Roku TVs are on version 13.1.4 build 1510-88. So it looks like build 1510-88 doesn’t play well with Pluto 5.3.7 build 7, but build 1510-04 is fine. I’m currently just plugging in my physical Roku box to watch Pluto for a time, then unplugging to (hopefully?) prevent it from being upgraded to 1510-88. Hope this helps troubleshooting. This is getting frustrating to this community. 

[Misfitmomma]

I just installed the Pluto TV app on my roku yesterday, and at first it went to the screen to allow me to log in/create account. However, when I went to log in, it crashed my roku, completely reset it. I went to go back into Pluto TV and now it loads the logo, and sends me back to the home screen.

Model 3941RW2 Roku Express 4K+

Serial X02200LGH41R

Device ID SOHCK32GH41R

Software 13.1.4 Build 1510-E4 GC Version 12.1.17

Pluto Version 5.3.7 Build 7

Tracker ID 1R-368-311

[RokuEmmanuel-D]

Thanks for sharing it here in the Roku Community, @Misfitmomma!

We appreciate you flagging this to us and providing the necessary information to resolve this. No worries; we'll include your Roku in the ongoing investigation and pass this along to the relevant team. 

The team is thankful for your cooperation and understanding on this matter. 

We are hoping that everything will be sorted out for you soon. 

Regards,
Emman

[Frío]

@RokuEmmanuel-D Hi! While you're at it, can you explain why the phone number I posted was removed?

[Frío]

@I-Own-4-Of-Them  I think it's 'GC'. When I was responding to Kash last night,  before @MikeK3 reminded me these are just moderators, I was posting the same information. It corresponds to what a build number normally looks like so I surmise it's likely this they mean because they don't see what we see as moderators that could be anywhere with varying product lines available to them. Be careful before giving up this info to people who are possibly not Roku or Pluto employees. Not saying they can't help but, with all the breaches, an overabundance of caution should be had.

[SmokingJoe]

I am very disapointed with Roku. Service is broke and no one cares. I am so happy I do not have stock in the company.

[angelpye76]

I removed Pluto 5x and addednit then removed it before I did the 5x system restart...its finally working on all my 2024 Roku Onn Tv devices.

[Thompsonnicole0]

I literally just bought and connected my Roku Express 4K+ and I’m unable to get Pluto which is my favorite. I reset a few times, it looks like it’s going to come in and then it immediately goes back to the Home Screen. 

Model: 3941RW2

Serial #: X02200H4KDKK (S0HCK414KDKK)

GC Version: 12.1.17

Timestamp: 2024-09-13T00:33:23Z

ID KK-368-673

Please resolve. Thank you 

[I-Own-4-Of-Them]

Here is everything I see and I am using photos to avoid ANY confusion:

Model: https://ibb.co/YXV3Gb7

Tracker: https://ibb.co/VBfsd6m

Version: https://ibb.co/Tc2jcx3

[Randy54]

Have you Found the solution I am having the exact same problem. I replaced my old Roku with a new one with the  microphone, remote All the channels work except for Pluto it does exactly as you describe turns on for three seconds and then goes back to the Roku Home Screen I have uninstalled it rebooted the Roku reinstalled it rebooted the Roku uninstalled it installed it three times with no avail.