Solving playback issues

[RokuJohnB]

Hi @StellaBean1 @k1jeepchick,

Thanks for keeping us posted, and welcome to the Roku Community!

We appreciate the troubleshooting steps that you have taken so far. After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please let us know.

Kind regards,
John

[MSNAuburn]

TCL model: 65R635

SN: X00300FG2HXR

Device ID: S05FY0DG2HXR

Sotware version: 13.1.4 build 1510-88

Pluto version: 5.37 build 7

Tracker ID: XR-364-157

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @MSNAuburn!

We appreciate you providing extra details so we can start reviewing and investigating this case carefully. 

Rest assured that this will be passed on to the relevant team. We are thankful for your cooperation and your understanding in this matter. 

We'll make sure to update this thread once a resolution has been provided. 

Let us know if you need more help. We're here to assist you in any way we can. 

All the best,
Emman

[RokuEmmanuel-D]

Hi Community Users!

Thank you for bringing this issue to our attention. Our team is currently investigating and working to resolve it.

To assist with troubleshooting, please restart your Roku device after removing and before re-adding the Pluto TV channel to ensure the steps are effective.

If the issue continues, please refer to the support article for additional troubleshooting: How to resolve a channel playback issue | Official Roku Support.

Additionally, could you provide the following details to help us further:

• Are other channels working fine?
• Does the problem occur with specific content?
• When did the issue with Pluto TV begin?
• What is your Roku model?

In the meantime, we also recommend contacting Pluto TV support for further assistance.

We appreciate your cooperation and understanding.

All the best,
The Roku Community Team

[MikeK3]

@Toby1122Great idea on contacting Pluto support.  Sounds like they are working on a fix.  Wish Roku would have jumped on this thread and told us this information.  Would have saved us all a lot of time and efforts.

[SmokingJoe]

I have 2 TV's and Pluto tv is not loading. 

[RokuEmmanuel-D]

Hello Community users,

Thank you for bringing the issue of playing content on the Pluto TV channel to our attention. Our Roku team is working closely with the Pluto channel team to resolve this problem. 

We value your feedback and will continue to pass it along to the relevant team. If you have any questions or additional feedback, please let us know.

To ensure better visibility, we’ll mark this post as solved.

We appreciate your patience and your continued involvement in our community.

Best regards,
The Roku Community Team

[SmokingJoe]

Any news yet when Pluto will be working?

[Frío]

Thank you, @Toby1122 ! I've been wondering when there's going to be an actual remedy, not the same old robotic repetition of resetting a piece of tech that anyone in this century would've thought of first, esp after seeing multiple people having the same issue over months. Beyond frustrating when we pay good money for these products/subscriptions in general, but constantly have issues and fingerpointing between Roku and the app owner. Pls keep us posted, and thank you!

[I-Own-4-Of-Them]

I have two Roku Expresses. One is three years old and the other one is brand new. I cannot load PlutoTV on the new one, and I've jumped through all the recommeded hoops more than once.

However, PlutoTV loads on my older Roku just fine.

I immediately noticed when I opened the box my new Roku came in that Roku had cheaped out with the latest version and didn't even bother to include a charger. Makes me wonder what else they cheaped out on and if that will affect its usage.