Solving playback issues

[Aacemone]

I’m having the same issue. Did you ever figure out the problem?

[RokuJohnB]

Hi @Aacemone,

A warm welcome here in the Roku Community!

We will be more than happy to further investigate this issue that you're having. May we know what Roku device you're using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)

We'll wait for your response.

Thanks,                                                                                                                                              John

[Aacemone]

Onn Roku tv 

[RokuJohnB]

Hi @Aacemone,

Thank you for the additional information!

We understand you're having a problem with the PlayStation on your Roku TV since it will not recognize it. We're happy to assist you further. Please try to ensure that your Roku TV is up-to-date. Sometimes, TV updates can improve compatibility with external devices. Try a Different HDMI Port: If your TV has multiple HDMI ports, try connecting the PlayStation to a different port. This can help rule out if there's an issue with a particular port.

We hope this helps, and please keep us posted if you need anything else.

Best regards,                                                                                                                                      John

[Jahampt]

I have a TCL roku TV it recognizes my ps4 but not ps3 TV and hdmi cables are all hdmi 2.0 ready, it also doesn't recognize my Comcast cable box and I have tried all 3 items in different hdmi ports and the only one that it recognizes is the ps4 and all cables are new and all settings and or units have been reset. Any ideas my name is Josh