Solving playback issues

[didymus1984]

I purchased a movie FROM Roku about 5 years ago. It's still listed under "Purchase history & invoices". However, when I click on the movie title I get the following message:

The website experienced an unexpected problem

There was an unexpected error in the website. The current page will not load. Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team. 

Does anyone know how to resolve this issue? Can you even play this movie using a web browser or can it only be viewed using the Roku device? And is it possible to "contact [their] support team? If so, how?

Thanks!

[RokuJharra-Q · Accepted solution]

Thanks for posting here in the Roku Community, @didymus1984!

We understand that you would like to access the movies you purchased using your Roku account through your browser, and we are here to assist you.

We would also like to know which movies you are referring to. Additionally, please be advised that if you purchased or subscribed directly through Roku, you can only access this content using a Roku device or TV.

Thanks for your understanding and for continuing to be a part of our community.

Best regards,
Jharra

[didymus1984]

Lord of the Rings: The Two Towers (Extended Edition) (Movie)

 and

Lord of the Rings: The Fellowship of the Ring (Movie)

Thank you!

[RokuJharra-Q · Accepted solution]

Thank you for your update, @didymus1984!

We appreciate your prompt report. Since you purchased this using your Roku account, it can only be accessed within Roku. Therefore, there is no other option for access. We appreciate your understanding.

If you have any concerns or issues with your Roku TV or device, please let us know or post here in the Roku community. We're here to assist you.

Best regards,
Jharra

[didymus1984]

Ok, thank you!