Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Getting a Pink Screen on brand new Ultras

@DiddyHo

Thanks for the post.

For troubleshooting purposes, have you tried connecting those Roku devices to another TV to see if you are experiencing the same issue?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
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pawn657
Level 7

Re: Getting a Pink Screen on brand new Ultras

Roku knows his is an issue and their response is basically reboot? It is not the cable nor the hdmi port, it is the Roku device, why are they not addressing? To have people running around with your faulty device and plugging and unplugging it is the definition of insanity. All it does is clear your queue. How about some honest answers to legitimate questions?

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MTCG
Level 7

Pink screen is over heat issue.

As someone says above it is an overheating issue. I turned rocku off watched a movie through my smart TV for an hour or two and rocku worked normally again once I returned to it. When I get a rouge screen my rocku feels hot. I do notice some apps stay open when the TV powers down. So maybe ensuring it's off (rocku) when not in use could stop the issue arising in the first place. .. Maybe. 

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Re: Pink Screen?? Same Problem

Mine is doing it on certain applications but not others. And mine is on a TLC Roku TV, not a Roku box. The TV is less than a year old. I still can’t get it to stop.

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Rustysworld
Level 7

Re: Getting a Pink Screen on brand new Ultras

The problem is the roku. It follows the roku, not the cables or TV. IT seems to mostly happen when it changes from a show to a add or vice-versa. That why many complain about it when watching YouTube. Need to get this fixed and stop blaming everyone's other devices.

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DiddyHo
Level 8

Re: Getting a Pink Screen on brand new Ultras

I agree. I gave up on Roku and moved to a competitor and couldn’t be happier. I am no longer a Roku user but I do hope Roku fixes their problems for all of your sake.