Solving playback issues

[SvobodaFamily]

Hello! 

I currently own a Philips Roku TV. I haven't even owned it a year. Last night we were using Disney+ and we got the green screen. It then went away when we powered off the TV and then turned it back on. Well, today my kids were watching a movie and the screen went out. It powers up but you can't see what's on my screen. Any advice? It's not even a year old. We bought it in March. #PhilipsRokuTV 

[RokuMary-F]

Hi @SvobodaFamily,

Thanks for posting in the Roku Community!

Does the issue only occur on a specific channel or all channels on your Roku device?

If you are having an issue with your Roku TV screen going black, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.

Keep us posted and we'll continue assisting from there if needed.

Regards,
Mary

[SvobodaFamily]

It is all the channels and I am unplugging it now to see if that helps. 🤞

[SvobodaFamily]

Nope, that did not work. 

[makaiguy]

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Specifically for Philips:https://www.usa.philips.com/c-m/consumer-support https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... 1-866-309-5962

[Slyssa]

Same happened to my tv it's not even a year old it work last night I woke up an it power on but nothing on the screen an it content to YouTube thro my phone an you can here it play but no picture I wonder if this happens a lot with there tvs 

[renojim]

@Slyssa, there's definitely a lot of reports here.  It's most likely a failing backlight, but if your TV is less than a year old it should still be under warranty.

Where to get support for your Roku TV™ | Official Roku Support

[AMW6987]

My TV had the same issue. No picture but had sound. I unplugged it and waited a few minutes. Plugged it back in and the picture came back on.