Solving playback issues

[Kagregory]

Mine too. Did you ever find a solution?

[RokuTakashi]

Hi, @Kagregory 

Thanks for posting, and welcome to the Roku Community.

We understand that you are having the same issue with the Peacock channel as reported by other users in this thread. For this matter, we'd like to collect further information for our team to investigate on the issue. Kindly provide us with the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

In the meantime, you can follow the troubleshooting steps to resolve the issue in this support article at How to resolve a channel playback issue | Official Roku Support

We hope for your response regarding this matter.

Best wishes,
Kash

[Robin11]

I'm paying  for premium  not getting it ... getting charged  for it ...big problem 

[alicebc3]

Robon11,

I contacted Roku customer service and requested a refund. I got my $7.99 refunded.

Alice

[okayokay]

once I deleted the app, I cannot now get it back! this is frustrating! Your fixes do NOT fix it

[okayokay]

I cannot even download the app again! this is horrid! 

[MJG55]

Issue has not been solved. Performed all instructions.  Says we have subscription, but issues loading.

[RokuTakashi]

Hi, Community users.

Thanks for keeping us posted in this thread.

We'd like to acquire the requested details below so we can forward this issue to the appropriate team for further investigation. Kindly provide the information that follows:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Your response will be helpful so that this issue will be addressed.

Best wishes,
Kash