Solving playback issues

[bmackeyford]

Peacock app keeps giving an error code that says, "peacock is currently unavailable, try again later." The problem is only occurring when using Roku, the app opens and streams with no problems on other devices (i.e. kindle). It was working earlier this week, the problem started Wednesday when I got a new internet router installed. The Roku device connects to the new router with no problems, and I am able to successfully stream other apps (paramount+ and Netflix for examples) but continue to get the error when trying to stream the peacock app.  Again, only when trying to access the app via Roku device does this happen. Two tv's, two roku sticks, both of them having the same issue. They are both supported by the app, already checked into that. I have a premiere and also an express. I have deleted the Peacock app and redownloaded it, several times, still getting the same error.

I have noticed others mentioning the same problem, but didn't see any type of resolution or reason for the problem.  

[RokuJharra-Q · Accepted solution]

Hi @bmackeyford!

Welcome to the Roku Community!

We understand that you are encountering problems with the Peacock channel on your Roku devices. Below are some troubleshooting steps you can attempt to resolve the issue:

• Remove and reinstall the Peacock app: Go to the Roku home screen, navigate the app, press the asterisk (*) button on your Roku remote, and select "Remove channel." Afterward, restart your Roku device. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. Lastly, reinstall the Peacock app from the Roku Channel Store.
• Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure that your device is running the latest software version. If there are any updates available, proceed with the installation.
• Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
• Check your internet connection: Ensure that your Roku Express is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra