Solving playback issues

[p4progress]

Janadee,

I tried on a different device using a Roku Streaming Stick with similar error:

[RokuERey]

Hi @p4progress,

Welcome to the Roku Community!

We really appreciate you sharing your experience with this issue and providing extra details. I've passed this info along to the right Roku team for an update. Right now, we don't have any more info on how things are going.

We would appreciate your patience and understanding in the meantime.

Regards,
Rey

[Nanarust50]

I am continuing to have this issue even though I have performed these steps several times. This is my 3rd reply but I cannot see any responses for a solution to this problem. I have not had access to the Paramount Plus for a few days now.  I am not getting what I am paying for. Please let me know what my options are. 

FYI. I do have a 2nd ROKU Express on a 2nd TV and have had no issues. 

Thank you for any help I can get to resolve this issue  

Sincerely, Roianne

[Nanarust50]

I have submitted my Tracker ID 3 times and the issue has not been resolved. SO FRUSTRATING to pay for a service and not get the support to solve issues.