Solving playback issues

[mwmeyerson]

i ama having the same issue - as are a lot of people - PLEASE post snaswers/solutions here so we can all benefit. This is truly annoying and my wife is now asking why don't we just get an appletv .... HELP. 

[RokuJohnB · Accepted solution]

Hi @mwmeyerson,

A warm welcome here in the Roku Community
We understand you're concerned about the clicking noise that you're hearing when starting up your Roku Ultra. We're happy to assist you further. You can turn it off under Settings, Audio, and Menu Volume.

Let us know how it works, and we will continue to assist you further.

Thanks,

John

[Amman24]

I hear it too.  All the way across the house 

[RokuJanadeeK]

Hi @Amman24,

Welcome, and thank you for posting here in the Roku Community.

We understand that you're having issues with your device. May we know if you have tried the suggestion provided by @RokuJohnB? This might help fix the issue. If this doesn't work, could you send us a clip when the issue occurs so we can provide you with accurate troubleshooting steps to try?

Please keep us informed.

Regards,
Janadee

[Bertus]

Like many people, I'm having the same issue where on startup there is a loud repeating clicking noise and the only way to stop it is to power cycle the Roku. For me this seems to have something to do with auto negotiation of formats between the Roku and Receiver.

Here is how I solved it.

Go to Setting / Audio and turn of Auto negotiation. On my Roku Ultra I changed:

"Prefered Streaming Format" to Dolby

"Digital Output Format" to Passthrough