Solving playback issues

[lorettajames]

im having the same issue and have tried all the same things they told you to do and its still showing the

same error. 

[RokuCarly]

Welcome to the Roku Community, @lorettajames!

Thanks for reporting this playback issue within Paramount+. We'd be more than willing to examine it further. 

In order to narrow down the cause of this, it would be very helpful if you could provide us with additional information such as follows:

• Is this happening on Live or on-demand shows? 
• Is your subscription bullied directly from the app or via Roku?
• How are you accessing this app? Is it directly from the standalone or via The Roku Channel?
• Is this the only app affected by this?

We'll be looking forward to your response. 

Best regards,
Carly

[Naughtycat]

I have the same issue, tried all the suggested fixes without success.

This is on on demand shows.

Billed direct to paramount 

Yes the only app.

It works fine when paramount is accessed via other devices. So looks like a paramount/Roku interface issue.

It has been working fine for the last 6 months or so but noticed it not working a couple of days ago. 

[RokuTakashi]

Hi, @Naughtycat 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing with us your concern regarding the issue you have encountered with the Paramount Plus Payback error, and we'd like to gather more information so our team can review this matter further. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Error Code/Message.

Once our team gathers the information, it will be investigated further.

We hope for your response in this regard.

Best wishes,
Kash