Solving playback issues

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Juniper19
Newbie

Paramount plus. An error occurred during playback. Please try again.

Paramount plus won’t play videos. Tried everything. Restarting, removed the channel and added it back and still won’t work. 
model 3914X Roku express 4k+

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6 REPLIES 6
RokuKarla
Retired Moderator

Re: Paramount plus. An error occurred during playback. Please try again.

Hello @Juniper19

Thanks for reaching out here in the Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?"

I hope this helps!

Regards,
Karla

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Mpedersen6
Newbie

Re: Paramount plus. An error occurred during playback. Please try again.

This didn’t help me, I’ve been unable to watch paramount plus for almost 2 months now and I’m still getting charged for it. 

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RokuERey
Community Moderator
Community Moderator

Re: Paramount plus. An error occurred during playback. Please try again.

Hi @Mpedersen6,

Warm greetings from the Roku Community!

We regret to hear about this issue you're experiencing when trying to stream Paramount+. We'd like to learn more about this.

Could you tell us what other troubleshooting steps you have tried and what didn't work? Are you seeing any error messages?

Tell us more about this so that we can further look into it.

Thanks,

Rey

ERey.
Roku Community Moderator
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Re: Paramount plus. An error occurred during playback. Please try again.

I am having the same issue but it is only when happening on Bass Reeves newest episode. I have uninstalled the app, did a system restart, added it back, still the same issue. I checked for an update it says it is up to date. Please fix the issue. I am also unable to removed the app that has paramount plus the Roku channel. There is no option to remove it. 

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RickTX1
Newbie

Re: Paramount plus. An error occurred during playback. Please try again.

Hello? This has been happening to me. I removed Paramount plus, restarted the roku, installed Paramount. Now i can only watch old shows. No Tulsa King, no Lioness, nothing new. Update, i tested this on another account side by side. It's the ads that cause the error. Content will play until Paramount wants to show me an ad, thats when the error occurs. Whatever ads they have on the newer shows are not able to work on my Roku Premier.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Paramount plus. An error occurred during playback. Please try again.

Thanks for elaborating on this issue. @amandajtener and @RickTX1,

Can you further specify if you subscribed to this channel from Roku or was it from Paramount Plus directly? If it's the latter, may we know if you have already raised this with them? They may be able to look closely at the issue and provide initial steps to sort it out. Lastly, if you happen to have another Roku device, was the same issue happening?

Please keep us updated.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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