Solving playback issues

[Danells]

This is happening everytime I try and launch the Paramount+ app. It goes to the blue Paramount+ screen for about 1-2 seconds then goes to a black screen for another 1-2 seconds and then goes back to the Roku home screen every time. This only occurs when trying to launch the Paramount+ app. It doesn't happen with any other apps on Roku and has only been happening for the past 2 or 3 weeks. Prior to that it was fine. I am able to launch the Paramount+ app from all my other TVs and devices like iPad, Google Chromecast, Samsung TVs with built in apps. I haven't been able to stream Paramount+ because the app doesn't load.

[Danells]

I have:

Deleted the app

Restarted Roku through settings

Reinstalled app

Still will not load 

[JWS9518 · Accepted solution]

Try unplugging the TV for 60 seconds.

[RokuEmmanuel-D]

Hey, @Danells.

Thanks for sharing this here!

We see that the Paramount Plus on your Roku will not load, and we're here to dig deeper into your concern.

To help us investigate, please provide the following info below.

• Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Your cooperation will be much appreciated!

Roku Community Team