Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tcluster
Channel Surfer

PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

I have a Roku 4. If I click on the PBS it seems to go to PBS (the letters PBS show up) then the screen goes blank and then it takes me back to my array of apps. It worked at one time.  I deleted the app, rebooted the Roku after a couple of minutes (a hard reboot - removing the power cord), and then added the channel back to my array of apps. Same behavior. 

Labels (1)
1 Solution

Accepted Solutions
tcluster
Channel Surfer

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

Yes, that worked.  Thank you very much!

 

View solution in original post

4 REPLIES 4
renojim
Community Streaming Expert

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

The Roku 4 (model 4400) is no longer supported, so it's possible that the app no longer works on it.  The app may require an update to keep working and I don't think it's possible to update apps on "Legacy" Roku devices like the Roku 4.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
tcluster
Channel Surfer

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

Thank you.  I've ordered the Roku Ultra.  It'll arrive soon.  I checked my Roku 4800, and it works okay.  However, when I checked my 4670, it has a problem, but it looks like it's still a supported device.  What about the 4670?

0 Kudos
renojim
Community Streaming Expert

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

The 4670 is still supported.  You can see the list of Current, Updatable, and Legacy devices here.

It's probably unrelated to the issue with the 4400.  Try the old remove the app, restart the device, and add the app again once it reboots routine.  That often clears up issues.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
tcluster
Channel Surfer

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Jump to solution

Yes, that worked.  Thank you very much!

 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.