Hi, @LillieLoki
Thanks for posting, and welcome to the Roku Community.
We appreciate you for letting us know about the issue you have encountered with the PBS app, and we acknowledge your efforts in the attempt to troubleshoot the issue. For this matter, our team would like to gather more information so we can review this case further. Can you please provide the details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
With more details, our team will be able to investigate and provide a resolution to this issue.
We hope for your response along with the requested details above.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
