Solving playback issues

[Juliemcbride12]

Just bought a new ROKU express 4K+ and the colors are over saturated but I can’t find anything in settings to change it. All the people are red/orange. How do I fix this? 

[AvsGunnar]

@Juliemcbride12 

Any color or picture settings are going to be adjusted from within your TV picture settings.  Use your TV remote (not the Roku remote), and access your TV settings.

[Rgresen]

I also recently purchased the express 4k+ and have the same problem intermittently.  If I turn my UHD color setting off on my television, the picture goes back to normal for awhile.  But within a day or two, when turning the set on, the over saturation is back.  If the turn the UHD color back on, all is well again for awhile but the problem comes back when I turn the set on in the next day or two.  In other words, the color saturation happens whether the UHD color setting is on or off and can be temporarily fixed by switching the UHD color setting regardless of whether it was on or off. 

[rokiedokie2]

I'm having the same issue with a new Express 4k+. Is yours limited to the Plex app only, particularly files encoded with HEVC H.265? I'm reading there is a bug with how Roku communicates color space capabilities/requirements to the Plex app.

[RokuJechealR]

Hi @rokiedokie2,

Greetings from the Roku Community!

Could you provide us with more details about your concern? What are the steps to reproduce the issue you are seeing? Does the issue only occur on that specific channel or all channels on your Roku device? In addition, what troubleshooting steps have you already taken to try to resolve the issue?

With more details, we will be able to best assist you.

Best regards,

Chel

[atc98092]

If the Express 4K+ has the same setting as the Ultra, look under the Advanced display settings for HDR Always on. If it's there and enabled, turn it off. Non-HDR content will look "off" if that setting is on. 

[rokiedokie2]

No such setting in my menu I'm afraid. The only item under Advanced Display Options is for dynamic refresh rates and it is disabled.

[tomcat335]

Check out this thread:

https://community.roku.com/t5/Solving-playback-issues/Update-making-colors-appear-too-red-too-rich/m...

I use MKV tool to take off the Video: Transfer Characteristics tag and that seems to work. I really wish they would fix this though.

[CliftonSumrall]

I just figured it out on my.  Go to settings-> system settings-> advanced system settings-> hdr color sampling.  My was on 4:2:0 I switched to 4:2:2 and bam looks amazing!