Solving playback issues

[stewart3]

New Roku box. Works ok but Netflix screen is blank when I select it

[RokuEuniceL]

Hi @stewart3,

Greetings from the Roku Community!

We appreciate you letting us know about your problem streaming Netflix on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

• When did the issue start?
• Are you getting any error messages or error codes when trying to play content?
• Have you tried updating your software to the latest version?
• Have you tried removing the app, restarting your system, and adding the app again?

Please elaborate on it for us. We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,                                                                                                                                    Eunice

[stewart3 · Accepted solution]

Initially although all other streaming channels worked, I only got a blank screen with Netflix. It finally dawned on me to try the obvious and unplug the Roku box from the power and replug it and that worked, it seems fine now.