Solving playback issues

[JSnyder]

I came here to ask the same question which, as far as I can tell, has not been answered other than to say "We will get to it someday."  I would like to be notified when Roku has an update for this issue. Is there some way to do that?  

Like the other user, I am getting really sick and tired of waiting for Roku to fix this basic feature. If you can't deliver the service we paid for, you need to start giving refunds. 

[drufe]

So, basically just sit around and wait for some time in the future (it's already been 6 months that the problem has existed) when you guys might get around to releasing a fix - got it.

May I ask, why would you guys close the original post from the other user that stated the problem 6 months ago and change its status to 'fixed pending future release' when in fact, it's clearly not fixed. You even said yourself that it's in some phase of development and there's no timeline for its release. You have a lot of users in that thread that have said they have the same problem and have asked for updates on the fix. You've basically closed the door on them and forced users to create new posts like this one where we're just simply trying to find out when this fix will make it to our devices. I get it, you're not in engineering and I'm not blaming you for the problem, but you are customer-facing and I don't have anywhere else I can direct my frustrations.

[Whereisrealsupp]

This is ridiculous.  Stop the repeat canned question and response.  Is this issue a priority? Make a call and get a timeframe for a fix

[ja1234]

Hi I'm here to pile on.

WHEN WILL THIS SOFTWARE FIX BE RELEASED?

Can we get an actual human response? I'm about to chuck this **bleep** thing into a river.

[birdgirl128]

Hey! ROKU! Fix the problem or everyone who subscribes to YouTube TV and utilizes ROKU will dump you and switch to an Amazon Fire Stick or a Google dongle that, oh by the way, doesn't have this infuriating issue. And please stop the completely unhelpful canned responses. If you don't have a clue how to fix it or when you'll fix it, try being honest for a change.

Thanks.

[dandyandy555]

Any updates on this issue - is it fixable?

[camoman]

I have had the same issue for about 2 years with 3 different Roku devices. Tom

[RokuEmmanuel-D]

Hi Community Users!

Thanks for your inquiry about when will be the software update be released. 

Please be advised that the relevant team is still currently rolling out the latest software update to all Roku devices and TVs, which, in the last update of the YouTube playback issue's fix. We are encouraging everyone to keep an eye on the latest software update or you can manually check for that by navigating to Settings > System > Software update > Check Now.

If you notice that you're already on OS 14 and still encounter the issue, please let us know and reply on this thread and provide the following information:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to your response and understanding on this matter.

All the best,
The Roku Community Team

[drufe]

Emmanuel, aren't Roku devices designed to automatically check for updates and install them so everyone should be on the latest version of the OS, correct? They might be a day or two behind at the most but everyone has been having this problem for months, myself included. I'm on the latest OS and even this post title has the OS 14 designation. Are you saying that the fix for this problem with YTTV should already be there in OS 14 and if we're still having the problem, it's something else you guys need to troubleshoot and plan a fix for? Here are my device details you asked for:

Model: 4660X - Roku Ultra

Serial Number: YJ00ET096696

Device ID: CK487E096696

OS Version: 14.0

[dennisr]

I just bought a new TV, and rather than Roku built in, I got Google TV built in, precisely because of this problem.  So far, I like it.  I have 5 other TVs with Roku attached or built in.  I could begin to slowly upgrade them all to Google TV.