Solving playback issues

[RokuCarly]

A warm welcome here in the Roku Community, @ddubov!

We sincerely regret to hear about the experience. No worries! We're here to find you the best resolution for your concern.

Firstly, are you able to access other apps? Also, does the issue only occur when you try to switch between apps? Mentioning that you've tried restarting and resetting your network connection, we also highly suggest following the troubleshooting methods below for the affected apps:

• Remove app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
• Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
• Re-install the app: navigate to your Home, scroll and select Store or look for the app, then press Add channel

We need to make sure that this process has been done precisely to work. Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

[Deeversify]

Mee too.  Same **bleep**, every day.  All the time.  Aggravating as **bleep**!

And yeah...restarted modem.  

Restarted System

Uninstalled and reinstalled apps.

Signed out then signed in again obnd on Nd on ad infinitum, ad nauseum!!

What thebhell?!

Ok 

[RokuJohnB]

Hi @Deeversify,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to know more about the issue that you had. Is this happening on all contents and channels, or is it isolated? (Specify) How far is your Roku device from your network router? Did we recently make any changes to your network or network provider? Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,
John

[Coolcoy]

Same issue. 

[Coolcoy]

Did all the troubleshooting tips and factory reset twice. Did not resolve the crashing issue.

[RokuBernie-D]

We appreciate the follow-up, @Coolcoy.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Bernie

[jbutler92]

For others with this problem, this solved it for me. Clear cache and disable 1-touch play as shown in this thread.

https://www.reddit.com/r/Roku/s/oQ3IyvIFGN

[TheCat67]

Has anyone solved this issue? I have this problem constantly. I tried everything listed in this post. This happens with all apps youtube, paramount, nextflix, Disney, the list goes on. At first thought it was the wifi so I put a USB ethernet dongle, tried a different wifi network, etc. Have reset the system etc. The only thing I have not tried is disabling one touch play as suggested over in the reddit thread. Went with the stream bar because it seemed cost effective. But we can't through a show without it freezing. May have to buy a second appletv and separate soundbar and file this under live and learn.