We are having the same issue with the Roku Channel freezing coming out of commercials. With the ESPN channel, the video will freeze within a few seconds even in a commercial when replaying a show, but not with live event. This behavior started after the most recent update.
Model 3941X - Roku Express 4K+
S/N X01600CH74N4
Software 11.5.0 - build 4235-CR
Device ID S07P21CH74N4
Unpluging the device for a few minutes and then restarting the device does no good.
Update to my previous post. Unplugging the HDMI cable and then reconnecting immediately gets the video going in and in sync with the sound.
Device model 39-41RW; serial #X01600M4EKGE1; device ID S0AH5154EKGE; version 11.5.0 build 4235CR
the freeze is happening with my Spectrum app after I’ve been watching for at least 30 minutes. Version 8.6 build
tracker ID GE-442-186
i hope this helps you track down the issue as it is very annoying.
When the show I'm watching goes to commercial, the picture either goes black or freezes. The audio remains fine. The only way I can fix it is to turn to a different channel - then quickly back to the original channel I was watching. What's the fix? I have a Roku Express 4k* that is only a few months old. The TV is a small LG smart TV. All connections are tight and snug.
I have the same problem, but it does not matter what streaming app I'm on nor what channel I'm on.
When the show I'm watching goes to commercial, the picture either goes black or freezes. The audio remains fine. The only way I can fix it is to turn to a different channel - then quickly back to the original channel I was watching. What's the fix? I have a Roku Express 4k* that is only a few months old (July 2022). The TV is a small LG smart TV. All connections are tight and snug.
Hi @regdan,
Thanks for posting in the Roku Community!
If this issue is not resolved with your Roku device freezing during commercials, please help us with the additional information provided below that would be helpful for our team to look into this problem.
Once we have this information, we will be able to investigate further.
Best regards,
Mary
Unable to attach photo on this venue so I sent the photo by email.
Thanks for the post and providing us with your information.
I have passed along your concerns and details to the appropriate Roku team to investigate further.
Thanks,
Danny
Roku is an added app to my TV.