Solving playback issues

[jwatson314]

Britbox fails to load/launch on both of my Roku devices (same account).  I have updated the Roku devices, Removed and reinstalled the channel, and updated the channel multiple time during the last week.  The app launches fine from my computer or phone.

The problem began with Britbox suddenly signing me out.  I signed back in and the channel loaded and worked fine for one day.  The next day, the channel failed to load/launch.

When I select Britbox from my home screen,  the channel logo and the blue "loading" circle appears for a few seconds, then goes back to the home screen.

This is clearly a recurring problem That has been "fixed" before.  Please "fix" it again.

[RokuKarla]

Hello @jwatson314

Thanks for reaching out here in the Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link:  How to resolve a channel playback issue

Keep us posted.

Regards,
Karla