Solving playback issues

[Kelliene]

I now cannot open any apps/channels as the Roku TV is saying Not Enough Memory Remove Some Apps. I have deleted nearly all apps. Roku, fix this! It seems I am not the only one experiencing this! I can't play anything!!!! TV is basically useless.was this done on purpose for sales generation?!

[makaiguy · Accepted solution]

What you describe is typically a symptom of the Roku memory cache getting corrupted.  Clearing the memory cache should cure the problem.

The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[Kelliene]

Thank you, this helped. It is still loading slowly though. I deleted a bunch of channels. I was looking for where the remove or delete cache was and couldn't find it. From now on I will use system restart. My concern is why is it still loading so slow.

[tidalflats]

This solution worked. However, the apps still load quite slowly. And, the process knocked off the Sling app which needed to be found and installed again. Good luck. 

[Maryterrytoo]

I have unplugged the HDMI and the power twice. The last time for about 2 minutes and as soon as I plugged it in the message below started showing up in the upper right corner. I did not select any apps and cannot do anything. The screen is black and then it shows the message below.  About 2 minutes ago, since I've been writing this message The screen has gone totally black. 

"The app will now restart to free up more memory. "

Any suggestions on how to fix this?

[RokuTakashi · Accepted solution]

Hi, @Maryterrytoo 

Welcome to the Roku Community.

We understand your concern regarding the error code you have encountered related to a memory issue on your Roku device, and we're here to help. To resolve this issue, we recommend performing the troubleshooting steps below. Kindly follow the instructions as stated.

Remove an app that you rarely use

1. Press Home on your Roku remote.
2. Move to the right and highlight the app you wish to remove.
3. Press Star (*) on your Roku remote to open the Options menu.
4. Select Remove app and confirm when prompted.

After performing this step, kindly perform a system restart.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Once these steps are performed, access the apps once more and see any improvements.

We hope this works, and let us know if you have further concerns or inquries.

Best wishes,
Kash

[Hello77]

This still isn’t working for our TCL Roku TV. We have deleted most apps, did the reset, unplugged and replugged, and we are still getting the error message 

[olsonville]

perfect   thank you