Roku setup

[dR2osP4tE7g]

I sorted the signal when I switched on. I have the roku screen in front of me ,and I have pressed the home button and nothing is happening. What do i do now?

[RokuJanadeeK · Accepted solution]

Hi @dR2osP4tE7g,

Thanks for bringing this to our attention. We understand that you're having issues with your device, and we're here to help.

For us to better understand the issue that you are experiencing, when did you start having this issue? what software version is your Roku device currently running? (Check on Settings > System > About.)

We also recommend performing the below steps to see if you can resolve the issue:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Check for updates. Go to Settings > System > Software Update > Check Now
3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset. Go to Settings > System > Advanced System Settings > Factory Reset.

This should fix the problem you're having, but if it doesn't, please let us know so we can continue assisting.

Sincerely,
Janadee

[JohnnyTHCeeds]

The unit came on to do some setup. It did some download then it went to the no signal screen on the tv...

I unplugged, timed one minute and replugged... Purple Bouncing Roku lasted about a minute, then went black for about one minute, then, back to the no signal screen. 

Remote only worked during the initial setup procedure... It has no effect other than the power light will flash with certain buttons... 

I tried to reset it several times but 'No Signal'.

I can find no help

[renojim]

Try a factory reset.  Find the reset button and with the power connected press and hold it for 30 seconds.  Once it restarts, you should be back at the "Let's get started" screen.

How to system restart or factory reset your Roku streaming device | Official Roku Support

[JohnnyTHCeeds]

Did the reset and this time it cut to no signal right after the internet connection test. Started circling and cut off.

[RokuEuniceL]

Hi @JohnnyTHCeeds,

Thank you for posting in the Roku Community!

We appreciate you letting us know about your problem setting up your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

• How are you powering your Roku device?
• Have you tried a different outlet, HDMI port, cable, and adapter?

Please ensure that you are powering your Roku device directly from the wall power outlet. You can also try a different outlet, HDMI port, cable, and adapter to see if it does anything. Feel free to update us here on how it goes.

Kind regards,
Eunice