Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HelpfulDad
Level 9

Re: No Dolby Digital (or DTS)

Jump to solution

I wasted weeks with support a year ago when a so-called “upgrade” suddenly prevented Disney+ from playing 4k content on my 4k TV because Roku OS inaccurately reports TV capabilities to the app.  And also weeks with so called “support” trying to get excellent Internet results from a wired link to a modem that shows ping of 6 and 940 Mbps with any other device.

Roku is third tier and I’m being helpful to everyone so they don’t waste any time trying to fix this substandard device and certainly not to buy another. 

0 Kudos
Michelle3
Level 15

Re: No Dolby Digital (or DTS)

Jump to solution

@HelpfulDad wrote:

I wasted weeks with support a year ago when a so-called “upgrade” suddenly prevented Disney+ from playing 4k content on my 4k TV because Roku OS inaccurately reports TV capabilities to the app.  And also weeks with so called “support” trying to get excellent Internet results from a wired link to a modem that shows ping of 6 and 940 Mbps with any other device.

Roku is third tier and I’m being helpful to everyone so they don’t waste any time trying to fix this substandard device and certainly not to buy another. 


I seriously think you’re making that so-called “Roku OS inaccurately reports TV capabilities to an app” statement up, as none of the sources based on Roku devices state this.  In fact, you may need to check the display resolution settings on your Roku device.  ~ Jordan 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
0 Kudos
nhadfield
Level 7

Re: No Dolby Digital (or DTS) Through ARC

Jump to solution

So I got the 4640.  I have Dolby digital but only the front right and left speakers are lighting up on my receiver. 

0 Kudos
nhadfield
Level 7

Re: No Dolby Digital (or DTS) Through ARC

Jump to solution

Got it working

0 Kudos