Solving playback issues

[Ssparker7]

We recently moved, so I needed to rescan for local live TV channels. I did so, and it seemed to work because it said that it had found four local channels.  However, the live tv guide still shows the couple dozen channels that we used to receive in our previous location.  Any ideas on how to get it to display the new channels it picked up and delete the old ones?

[AvsGunnar · Accepted solution]

@Ssparker7 

Unfortunately, with a RokuTV you cannot manually add or remove individual OTA/antenna channels, but you can "hide" any unwanted channels (both OTA/antenna and streaming) channels from appearing in the Guides.

You can do this under Settings/TV Inputs/Live TV/Manage Channels or by selecting the asterisk (✳️) button on your Roku remote while in the Live TV guide and selecting Manage Channels.  (Just select the channels you wish to hide by checking the box)

https://support.roku.com/article/4420557730839

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You can also try updating the zip code in the Settings and performing a System Restart and see if that helps as well. (Settings/System/Zip Code)

https://support.roku.com/article/115012658287

[MGoff]

With my Roku tv (Onn model 100012590), to remove channels that are from a previous geographic area, I scan for channels (Settings>TV inputs>Live tv>scan for channels>Start finding channels) and choose the "Start over" option. You will be prompted asking if you want to start over as all previously scanned channels and channel list will be deleted. 

[Ktp0182]

I can't find how to scan for new channels. Can you tell me please?

[RokuTakashi · Accepted solution]

Hi, @Ktp0182 

Greetings, and welcome to the Roku Community.

We'd be glad to assist you in scanning for new channels on your Live TV, and we'll provide the steps to perform a scan. Kindly follow the instructions below:

1. Navigate to Settings > TV > Inputs.

2. Then, scroll down and navigate to Live TV 

3. Select Scan for Channels and proceed to Start Finding Channels

For more information, you can visit this support article on How to set up and watch live TV on your Roku TV system

We hope that you find this information helpful, and let us know if you have further concerns or inquries.

Best wishes,
Kash

[tc0474]

My Roku Ultra has no "TV" in Settings!

[renojim]

@tc0474, your Ultra isn't a TV, therefore no "TV" in settings.  Some settings only apply to Roku TVs which (unlike an "Apple TV") are actually TVs.