Solving playback issues

[Susiesue33]

I have just bought a new Sharp Roku TV and it won’t open the BBC iPlayer app. I get an error message “This app is unavailable right now. Please try again later.”

I am on software version 14, have tried unplugging the tv, reconnecting the internet, trying to cast my my iPhone, which I am having trouble attaching and I can not get on this app. Seriously, this is not cool. Please help!

[RokuJohnB · Accepted solution]

Hi @Susiesue33,

Greetings from the Roku Community!

We understand you're having a problem with the BBC iPlayer app since it will not play on your Roku TV. We're happy to help. Please try the troubleshooting steps below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

Best regards,
John

[A14fox37]

I have the same problem

[RokuJohnB]

Hi @A14fox37,

Thanks for keeping us posted, and welcome to the Roku Community!

We'll be glad to assist you even more. Please try the troubleshooting steps above.

Let us know how it works, and we'll continue to assist you further.

Thanks,
The Roku Community Team

[A14fox37]

I will try that shortly.

However I read a post stating that Roku and BBC in dispute over viewing rights. Someone I seem to remember suggested changing to a vpn and logging in as uk. I'm in UK but don't know about dispute if it is realistic

[atc98092]

Apps on Roku devices can be restricted to specific models of Roku. This is done by the app developer, not Roku. BBC is known for restricting their app to only work on a limited number of Roku devices, and any Roku not sold on the UK market will be blocked from using it. Take your complaint about that to the BBC, as they are the only ones that can change it.

[A14fox37]

I live in the UK and bought the tv in UK.

I have emailed bbc and am awaiting a response. 

[A14fox37]

I followed instructions exactly and voila...it works.

Thank you. 

[A14fox37]

I followed instructions and it works.

Thank you