Solving playback issues

[Susiesue33]

I have just bought a new Sharp Roku TV and it won’t open the BBC iPlayer app. I get an error message “This app is unavailable right now. Please try again later.”

I am on software version 14, have tried unplugging the tv, reconnecting the internet, trying to cast my my iPhone, which I am having trouble attaching and I can not get on this app. Seriously, this is not cool. Please help!

[RokuJohnB]

Hi @Susiesue33,

Greetings from the Roku Community!

We understand you're having a problem with the BBC iPlayer app since it will not play on your Roku TV. We're happy to help. Please try the troubleshooting steps below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

Best regards,
John