Solving playback issues

[kihilind1]

I have a Control4 system that loses connectivity to my TV frequently and C4 are unable and unwilling to fix it.  I think it's a Roku thing, so I hope someone can help here

I use: 
* Samsung Q70 T
* Marantz NR1711 receive
* Roku Ultra (4660, 4661, 4662 series) 4660X running 12.5.5
* C4 system and C4 remote

When I select "Satellite TV" on the remote, I can access DirecTV fine. When I select Roku on the remote, I can get to the menu and most streaming apps fine. However, if I select Netflix from the Roku menu or Netflix from the C4 remote this always happens: I get the Netflix screen, select the user and then a few seconds later, I get a "no signal" screen on the TV (no audio, no video). If I wait ~5 minutes, it all comes back to normal. Sometimes this conenctivity loss happens an hour or so into watching Netflix as well. I ran a test on the HDMI cable that connects the receiver to the TV (I used the TV's testing app) and it's fine, so the problem is not the TV or the cable. When this problem first happened I bought a new Roku and the problem persisted. So the problem is the receiver or the signal fom the Roku. Please help!

[RokuJohnB · Accepted solution]

Hi @kihilind1,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the Netflix channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Thanks,

John

[kihilind1]

Yeah, I've done that. I've also deleted the app and added it again. I've done a Roku reset via the menu and via plugging and unplugging. The problem occasionally happens with Amazon Prime as well, which I've also deleted and added, so I don't think that's where the problem lies.

[RokuJohnB]

Hi @kihilind1,

Thank you for keeping us posted!

We appreciate your effort in troubleshooting this issue. No worries; help is here. Could you send us a photo of your running problem?

We'll wait for your response.

Thanks,

John