Solving playback issues

[Tmills]

While watching Netflix and Hulu we randomly get a pause, not buffering. I googled and did recommended checks. Our Internet is excellent, out of 20 checks it averages 278. We have 300 up and 300 down fiber here. I unplugged and started using app on TV with no problems. Went and bought a new unit today and it is doing it as well. And yes it upgraded firmware during startup. I have another ultra with no problems. 

[RokuEmmanuel-D]

Hey there, @Tmills.

Welcome to the Roku Community!

Thanks for reporting this issue to us. We totally get you're having playback issues with Netflix and Hulu, and we'd like to help you sort this out. 

Could you tell us?

• When did you first notice this issue?
• What troubleshooting steps you have tried so far?
• What Roku device is affected by the problem?
• If you try to remove the batteries on your remote, will the random pauses persist?
• Have there been any updates recently before this happened? 
• Lastly, is the random pausing happen to all contents inside these channels? 

Helping us provide more details can narrow things down!

The Roku Community Team